Getting started with a my passport ultra (wd backup) downloads software for windows. wd drive utilities for windows; wd security for windows my wd external hard drive not recognised. wd community | the drive is probably physically damaged. it doesn't take much of a bump to damage them. professional data recovery is likely the only solution.. The my passport ultra drive comes equipped with wd backup™ software to help make sure your photos, videos, music and docs don’t get lost. set it to your schedule. pick the time and frequency to auto back up files from your system onto the drive.. Hello, i have bought last week a wd my passport ultra of 1tb capacity. to my mistake, i used that for taking recovery from a new laptop which i bought recently. while doing so, my wd my passport ultra got formatted and changed its name to recovery. now when i am checking the size of my wd my passport ultra, it is showing only 32gb..
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